If possible, you should arrange assistance in advance by phoning 0800 912 2901.
The ticket sales window is in the far right-hand corner of the ticket office as you come in through the entrance. There's also a window to your left of the gate line as you leave the station.
There's a Help Point on the island platform, on the right-hand side of the first pillar as you move away from the steps.
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© 2013, Terry Robinson