If possible, you should arrange assistance in advance by phoning 0800 912 2901.
Staff are available between 05:00 - 23:00 Monday to Saturday and 07:20 - 23:00 Sunday.
As you come into the ticket office from the forecourt, the sales windows, with variable height counters and induction loops are in front of you, to your left (about 11 o'clock). If you come in from platform 1, move to the end of the wall to your right then turn right to find the windows on your right.
There's a help point on each platform.
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© 2011, Terry Robinson