If possible, you should arrange for assistance in advance by phone.
Note that this station is undergoing major refurbishment, so the location of facilities may change over time.
At the time of our survey, there was an information point in the lower concourse, between the west and middle entrances, whilst the ticket sales windows were on the left-hand side of the lower concourse as you come into the station.
At the time of our survey, the gates had been removed, so we're unable to tell you where the manual or Wide Aisle gate(s) are. We understand, however, that staff will be available in and around the upper concourse.
Suffice to say, we plan to visit this station from time to time, to update our information as appropriate.
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CANNON STREET Station
© 2009, Terry Robinson