If possible, you should arrange assistance in advance by phoning 0800 912 2901.
Staff are available in the ticket office between 06:05 and 23:45 Monday to Thursday and Saturday. On Friday the station is open from 06:05 - 00:15 and Sunday between 08:00 – 23:48.
There is level access from each platform to the ticket office. From street level, the ticket office can be reached via lift or stairs. We found no intercom or help point at street level, during our survey.
As you come into the station from the Exhibition Centre, you pass the gap to the stairs on your left before the rail jutting out towards you, beside the short ramp to the lift, move to your left of this rail.
As you come in from the other entrance, follow the right-hand side, locate the rail on your right then turn right (180 degrees) round the end of this rail.
Continue to the lift door, in front of you, the call button is to your right of the door. Go down to platform level, leave via the same door. There's a rail to your right, go down the short ramp, to the end of this rail then turn right. The sales window, with induction loop and fixed height counter, is in front of you.
As you come in from the Exhibition Centre, take the first turning left.
As you come in from the other entrance, follow the right-hand side, beyond the rail on your right, then turn right.
Continue, down three steps, turn left then go down a flight of steps. Turn left (180 degrees) then go down another flight of steps into the ticket office. The sales window, with induction loop and fixed height counter, is on your left, after a few metres.
There's a help point on each platform.
HOW DO I…?
EXHIBITION CENTRE STATION
© 2011, Terry Robinson