If possible, you should arrange assistance in advance by phoning 0800 912 2901.
Alternatively, staff are available in the ticket office. If you come in from the forecourt, the sales windows are on your right, across the gap to the waiting area. If you turn sharp right, the left-hand window is in front of you.
If you come in from the platform, turn right (180 degrees), the windows are on your right.
There's a help point outside the waiting room on platform 2 and on the outside of the ticket office building. Note that this is at the opposite end of the waiting area from the entrances.
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© 2009, Terry Robinson