If possible, you should arrange assistance in advance by phoning 0800 912 2901.
Staff are available at the ticket sales window between 06:50 - 21:10 Monday to Friday, 06:35 - 21:40 on Saturday and 09:10 to 16:50 on Sunday.
There's a door to the ticket office, just beyond the foot of the steps from the south bridge. Go through this door and find the sales window, with induction loop, on your left after a few metres.
There's also a door from each platform into the waiting area.
There's a help point at each end of the station building.
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MOUNT FLORIDA Station
© 2010, Terry Robinson