If possible, you should arrange assistance in advance by phoning 0800 912 2901.
Alternatively, staff are available in the ticket office.
The ticket office is within the building opposite the beginning of the tracks. The sales windows are on your left as you come in via the street entrance, or on your right as you come in from the platform.
There's a help point on the outer wall of the ticket office and another in the entrance to the staff office opposite the start of the platform.
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© 2009, Terry Robinson