Get Assistance

Describe Online

People requiring assistance are advised to go to the Station Reception and First Aid office on platform 1. As you enter via the main entrance, turn right, pass the door to British Transport Police, a kiosk and the steps down to the gents toilets. Go through the door, the reception desk is in front of you.

Alternatively, you can request assistance via the Assistance phones on this station.<

The First Great Western customer reception is in the building opposite the tracks to platforms 3 and 4, the entrance is in the side furthest from the platforms.

The Heathrow Express information desks are in the building opposite the tracks for platforms 5 and 6, in the side furthest away from the platforms.

There are help pointsd within the London Underground, Hammersmith & City Line part of the station; one at the end of the small bridge and two on each platform.

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© 2004, Terry Robinson