The Concourse

Describe Online

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General Information

Apart from having a range of features around the outside, there are many essential features within this large space, which I've attempted to divide into manageable sections.

Rows of pillars (about 5 metres apart), continuing southeast from platforms 3, 7 and 8 divide the concourse into four sections, which I'll describe separately. An imaginary line is drawn southwest/northeast, between the blocks of shops towards the platforms (northwest side) and the other features to the southeast side of the concourse.

Since our original survey, a gate line has been constructed to include platforms 10 - 12, within the concourse and the old gate line on the bridge has been moved to also include these platforms. Details of the gate line within the concourse lie beyond the scope of our London Underground survey of 2008, though you can walk around this, beyond the beginning of platforms 10 - 12 to reach the entrance to the Underground station.

Around the Concourse

Going Clockwise from the West Corner, from which platform 1 leaves.

Northwest Side

  platform 1
metal barriers across end of tracks for platforms 1 and 2
platforms 2 and 3
barriers across end of tracks for platforms 3 and 4
platforms 4 and 5
barriers across end of tracks for platforms 5 and 6
platforms 6 and 7
barriers across end of tracks for platforms 7 and 8
platforms 8 and 9, wider island platform
barriers across end of tracks for platforms 9 and 10,large gap
gate line, details beyond our London Underground survey of 2008
platform 10
bike park in middle of island platform
platform 11

The tracks for platforms 11 and 12 extend southeast towards the southeast side of the concourse leaving a relatively narrow passage across the end of this bay.

Platform 11, Going Southeast

There are boxes with rails round then a large girder at the start of this area of the concourse. There are display boards with departure screens above, to the southwest of the boxes and southeast of the large girder.

There are two ticket machines at the southeast end of platform 11.

Going Northeast, Across the End of the tracks for platforms 11 and 12

  maps and display boards
platform 12

At the northeast side of this area is a shuttered door, for staff only, southeast of the left luggage and lost property office on platform 12.

Northeast Side of the Concourse, Continuing Southeast from the Staff Door

wall veers south with two Lloyds TSB cash points and veers southwest to become the southeast side of this section of the concourse.

Southeast Side

  blank door
defibrillator
Nero Express, cafe - chairs outside
passage to Underground
Taste, sandwich bar

The wall veers east, a row of bollards runs southwest, across the end of the slip way from Praed Street which heads northeast.

The row of bollards heads southeast to the southeast wall of the concourse.

Continuing Southeast Side, Beyond the Slip Way

  WH Smith

A glass wall runs southwest along the southeast side of the concourse, with glass doors through to the refreshments area.

Continuing Southwest from WH Smith

  under bridge with escalator to Reef Bar
double doors to refreshments area
single door to refreshments area
under bridge with escalator to first floor of refreshments area
Dixons
Accessorize
Currency Express
exit door from refreshments area
south corner

Southwest Side

  door into ticket office
FastTicket machine
2 ticket machines
door to ticket office
2 ticket machines, serving Mainline and Underground
4 doors into ticket office
kiosk
blank door
passage to ladies toilet and way out
Costa Coffee
start of platform 1

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The Northwest Area of the Concourse

We identified blocks of kiosks/shops opposite:

There's a large information board, opposite the end of the track for platform 5. this is cross-shaped with four boards jutting out from a central post, with timetables etc.

Note that the bay for platforms 11 - 12 extends some distance southeast of those for the remaining platforms accessed via the concourse. There's an entrance to Paddington Underground station opposite the end of this bay which brings you near the Bakerloo Line portion of the station, whilst the main entrance brings you nearer the Circle and District lines.

The Block Opposite the Tracks for Platforms 1 - 2

Southwest Side

  Paperchase, entrance opposite Costa Coffee

Northwest Side

  Thorntons

Northeast Side

  Thorntons
Information
National Rail enquiries

Southeast Side

  Paperchase

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The Block Opposite the Tracks for Platforms 3 - 4

Southwest Side

  First Great Western ticket machine
Sockshop, occupies northwest section of the block

Northeast Side

  Sockshop
First Great Western ticket machine

Southeast Side

First Great Western customer reception

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The Block Opposite the Tracks for Platforms 5 - 6

West Corner

  office for Hilton plus hotel and theatre reservations, windows on both southwest and northwest sides.

Northeast Side

  3 Heathrow Express ticket machines
Heathrow Express information

Southeast Side

  Heathrow Express windows

Southwest Side

  blank to Hilton office

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The Block Opposite the Tracks for Platforms 7 - 8

Northwest Wall

  adverts

Northeast Side

  blank

Southeast Side

  Burger King
Upper Crust

Southwest Side

  Upper Crust
Delice de France

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The Block Opposite the End and Track for Platform 9

Northwest Side

  Ladbrokes

Northeast Side

  blank

Southeast Side

  Thresher
The Link

Southwest Side

  The Link
Ladbrokes

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The Block Opposite the Bike Park, between Platforms 10 - 11

Northwest Side

  Boots

Northeast Side

  blank

Southeast Side

2 pillars, each with two phones
Boots

Southwest Side

  blank

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The Southeast Area

As mentioned above, I'm dividing this into four sections according to the rows of pillars which extend from the platforms. For want of any other suggestions, I'm calling these the southwest, second, third and northeast sections.

The Southwest Section

Going Southwest to Northeast

There's a pillar with display boards, in the middle - northwest/southeast.

Southeast of this pillar are two small kiosks Millies Cookies, southeast of this is Sweet Factory, both of these could be temporary.

Slightly northeast of the line between these kiosks is the escalator going up southeast to the first floor of the refreshments area.

Near the north corner of this area is the First Great Western information desk, possibly temporary.

This southwest area is bounded by a row of pillars (about five metres apart) which continues from platform 3.

There are 3 back-to-back phones within this row of pillars, towards the southeast end of the row.

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The Second Section

At the south corner is a kiosk, Souperdouper, soup shop.

The central, northwest side of this area is seating all seats face southwest.

There's an information display board in the middle of this area.

Towards the southeast side is the entrance to the Underground station. This is a rectangular structure with the Steps and escalators accessed from the northwest side, i.e. directly from the concourse. A glass barrier runs round the remaining three sides of this structure.

The Underground Entrance, Going Clockwise from the West Corner

Northwest Side
  up escalator
Steps, divided into 3 sets
down escalator
Northeast Side
  trolley point
2 pillars with phones on north and south sides, 45 degrees
Southeast Side
  corridor (about 1.5 metres wide) between the glass wall of the concourse and the glass barrier around the stair well
Southwest Side
  2 pillars with phones of south and north
trolley point

Northeast of this line, central (northwest/southeast) is an information pillar.

At the time of our survey the north corner of this area was occupied by an exhibition.

Within the row of pillars bounding this second area to the northeast are 3 back-to-back phones and a Bagel Factory kiosk at the southeast end. These pillars are in line with those on platform 7, about five metres apart.

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The Third Section

Northeast of the pillars, toward the southeast side is the escalator, going up southeast to the Reef Bar.

In a line, northeast of the escalator are two kiosks; the Paddington Bear, to the northwest is a gift shop whilst that to the southeast is Argentis, jewelery stall.

In the middle of the northwest side is a pillar with information boards.

Towards the east corner of this area is another pillar with information boards.

This third area is bounded by the row of pillars (about five metres apart) continuing from platform 8. There are benches between two of those pillars, toward the northwest side.

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The Northeast Section

This contains a large kiosk in the middle, opposite the exit into the slip way parallel to Praed Street.

The Kiosk, Going Clockwise from the West Corner

Northwest Side
  ticket machine
3 photo booths
Northeast Side
  blank door
lift going down, suggest not for public use
Southeast Side
  Classi Clean, dry cleaners
blank door
ticket machine
Southwest Side
  4 ticket sales windows
information window

There are seats towards the northeast side of this area, facing northeast.

There are information boards between these and platform 11.

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Detailed description

PADDINGTON Station

© 2004, Terry Robinson