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Special Notice

Note that, from 13 December 2009, you're advised to use platform 16 of the Mainline Station for eastbound journeys on the Circle Line. Trains serving platform 2 of the Underground Station will terminate at Edgware Road and return via platform 1, so you'd need to change trains at Edgware Road to continue your journey. Note that the change at Edgware Road is much easier than the change between the Underground Station and platform 16 at Paddington so, unless you're already in the Mainline Station, we suggest you change at Edgware Road. See our guide to Edgware Road Station for details.

Station Entrances

The main entrance is on platform 1, together with the entrance via Station Reception and First Aid, plus the entrance from the car park. Another entrance, reaches the concourse via a passage, whilst a fifth is via the refreshments area. All these are on the southwest (platform 1) side of the station.

The entrance via the slip way from Praed Street is opposite platform 10, whilst entrances from the London Underground, Bakerloo, Circle and District lines are opposite platforms 5 and 11-12.

The Northeast entrance reaches the bridge, near the top of the ramp from platform 9. This is the only entrance to the London Underground Hammersmith & City Line which you can use without going through the mainline station.

Ticket Sales

The main ticket sales office is on the southwest (platform 1) side of the main concourse. There are several doors into this area, on your left as you move away from the refreshments area.

There are ticket sales windows in the left-hand (southwest) side of the building opposite the entrance from the slip way from Praed Street, opposite platform 10.

There are ticket sales windows for the Heathrow Express service in the building opposite the tracks for platforms 5 and 6, facing away from the platforms.

There are also ticket sales windows on the link way between the main and small bridges, to your left as you approach the London Underground, Hammersmith & City Line.

Note that, since our original survey, platforms 10 - 12 have been included in the gated area. Details of the gate line within the concourse lie beyond the scope of our London Underground survey of 2008.

Assistance

People requiring assistance are advised to go to the Station Reception and First Aid office on platform 1. As you enter via the main entrance, turn right, pass the door to British Transport Police, a kiosk and the steps down to the gents toilets. Go through the door, the reception desk is in front of you.

Alternatively, you can request assistance via the Assistance phones on this station.

The First Great Western customer reception is in the building opposite the tracks to platforms 3 and 4, the entrance is in the side furthest from the platforms.

The Heathrow Express information desks are in the building opposite the tracks for platforms 5 and 6, in the side furthest away from the platforms.

There are help pointsd within the London Underground, Hammersmith & City Line part of the station; one at the end of the small bridge and two on each platform.

Visit our Facilities page for other services of interest.

To The Platforms

You can reach platforms 1 - 12 directly from the concourse. Note that the tracks for platforms 11 and 12 extend some distance beyond those of platforms 1 to 9. We recommend that, to reach platform 12, you cross the concourse, turn left and follow the concourse round to the left-hand (northeast) side, before turning left onto the platform. Note also, that platforms 10 - 12 are now included in the gated area.

For platforms 13 - 14, follow the path via platform 12.

To reach platforms 15 - 16, serving the London Underground Hammersmith & City Line, you have to use the bridge.

This section of the guide will only describe routes via the bridge, which are the only non-trivial options. The bridge lies about six carriage lengths northwest of the concourse.

Which Route?

  From the Concourse to the Hammersmith & City Line
From the Northeast Entrance to Platforms 1 - 9
From the Northeast Entrance to Platforms 10 - 11
From the Northeast Entrance to Platform 12
From the Northeast Entrance to Platforms 13 - 16

From the Concourse to the Hammersmith & City Line

The main bridge is towards the effective northwest end of platforms 1 - 9. There are two flights of steps, from platform 1, 2 - 3, 4 - 5, 6 - 7 and 8. There's also a ramp from platform 9, though there are five steps, in all, from the top of this ramp onto the bridge.

Having reached the bridge from platforms 1 - 9, turn right and follow the walkway left. The gate line is in front of you with the manual gate to your left and the automatic entrances at the right-hand end of the gate line. Go through the gates and turn right onto the small bridge. Continue to the end and take the turning left, down two flights of steps onto the platform. Platform 15, westbound is to your left, you're near the rear of the train. Platform 16, eastbound is to your right, you're near the front of the train.

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From the Northeast Entrance to Platforms 1 - 9

As you reach the bridge, the three steps onto the ramp to platform 9 are in front of you, whilst the two steps up to the main bridge are to your right, go up these steps and turn left for platforms 1 - 8.

As you continue along the bridge, you pass turnings, on your left, to:

You go down two flights of steps onto each platform, for island platforms, the lower numbered platform is to your right, you're near the front of the departing train.

Although you can eventually walk through from platform 8 to 9, you could continue down the three steps in front of you then turn left and go down the ramp onto platform 9, near the rear of the departing train.

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From the Northeast Entrance to Platforms 10 - 11

As you reach the bridge, the three steps onto the ramp to platform 9 are in front of you, whilst the two steps up to the main bridge are to your right, go up the two steps. The gate line is in front of you with the manual gate to your left and the automatic entrances at the right-hand end of the gate line. Go through the gates and turn right onto the small bridge. Take the first turning left and go down two flights of steps onto the platform. Platform 10 is to your left, you're near the front of departing trains.

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From the Northeast Entrance to Platform 12

As you reach the bridge, the three steps onto the ramp to platform 9 are in front of you, whilst the two steps up to the main bridge are to your right, go up the two steps. The gate line is in front of you with the manual gate to your left and the automatic entrances at the right-hand end of the gate line. Go through the gates and turn right onto the small bridge. Take the second turning left, go down two flights of steps onto platforms 13 - 14 and turn left (180 degrees). Follow the pathway, which veers lef then right, then take the right turn onto platform 12, you're near the front of departing trains.

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From the Northeast Entrance to Platforms 13 - 16

As you reach the bridge, the three steps onto the ramp to platform 9 are in front of you, whilst the two steps up to the main bridge are to your right, go up the two steps. The gate line is in front of you with the manual gate to your left and the automatic entrances at the right-hand end of the gate line. Go through the gates and turn right onto the small bridge.

For platforms 13 - 14, take the first turning left, go down two flights of steps onto the platform. Platform 13 is to your left, you're at the rear of departing trains.

For Platforms 15 - 16, take the second turning left and go down two flights of steps onto the platform. Platform 15, westbound, is to your left, you're near the rear of the train. Platform 16, eastbound, is to your right, you're near the front of the train.

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© 2004, Terry Robinson