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If possible, you should arrange for assistance in advance by phoning 0800 912 2901.
You can ask for assistance at the ticket sales windows in the concourse, or at the manual gates for the Subway. There's also a help point on each mainline platform, just south of the waiting area, that is beside the front half of westbound trains, about in the middle of eastbound.
Having entered the station via the main entrance, follow the right-hand side, past the two doors on your right, to the ticket sales windows.
If you come in via the south entrance, continue, past the two sets of gates to the Subway in the barrier to your right. As you reach the end of this barrier, the ticket sales windows are in front of you.
There are four windows, partitions jut (south) between these windows, with a final (fourth) partition between the fourth window and the lift to the eastbound mainline platform.
The two windows nearer the main entrance (with a red counter) are for Subway ticket sales, whilst the other two (with a blue counter) are for Scotrail ticket sales.
If you're using the Subway, cross the concourse to the barrier in front of you then turn right and follow the barrier round to your left. As you follow the barrier, you pass gates to the outer then inner circles.
Staff can assist, including opening the manual gate and arranging for someone to meet you at your destination.
© 2009, Terry Robinson