If possible, you should arrange assistance in advance by phoning 0800 912 2901.
Staff are available in the ticket office, which is open between 06:30 and 13:20 Monday to Saturday. There is level access to this ticket office from platform 1, westbound, via automatic doors. Note that, although automatic from the platform, these doors are operated by a push button from inside the ticket office. The button is on the right-hand wall, just before the door.
As you go in, the sales window, with variable height counter and induction loop is on your left after a couple of metres.
There's a help point on each platform.
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© 2014, Terry Robinson